Analysis of Business Applications in BIA Company †Free Samples

Question: Discuss about the Analysis of Business Applications in BIA Company. Answer: Introduction The company Benefit Investment Agency is considered to be a very old department of the government which was established in the year 1940. Its main business purposes include providing financial services to the public servants and the clients associated with superannuation funds. Moreover, in the year of 1970, their business service was expanded to meet the demands of the financial services. Their services include life insurance, superannuation (management and planning), financial planning based services and related aspects. These were mainly provided for the employees of the state government and the public servants retiree. The utilization of business applications are mainly involved with the analysis of the associated problems with the system such that it can be addressed in a proper way. This helps in meeting the demands of the business and on the same time reduce the resource needed for achieving them. The business applications can be termed as application specific software which is intended for the sole purpose of solving only one requirement. For this reason, these applications are developed in many companies and systems for meeting the demands of the system. This report lists all the problems associated with the BIA system. This report also lists the stakeholders of the system. Lastly, the tools and techniques that can be used for the analysis of the system problems are also been discussed in this report. No changes in infrastructure: The Company has made no changes in their current infrastructure due to the fact the staff associated is not taking any action. Higher customer services: The Company is mainly involved in providing higher customer services to their clients. This has led the clients to come and have a long conversation with the staffs. This results in the company losing some of their revenues in addressing this. Government related problems: The changes in the government policy due to the passing of newer legislation were the first problems ever faced by the company. The government forced the company to change their status to a profit making organization. This was followed by the company to show their profit and losses and maintain taxes. Moreover, the main consideration of the government was that the company must not get loss from their services. Changes in policy: The changes in the policy of the superannuation as imposed by the government made the company very financially weak. This was mainly because there were a lot of processes involved in the compliance policies for superannuation and thus, this resulted in the increase of cost of the services to maintain profits. As a result, this had to be considered for keeping the business alive in the market. Lack of modification: The maintenance of the business application has been considered for meeting the demands of the business. However, the old staffs of the company are not able to modify the system. Industry competition: As the company rates for services were considered to be very high as compared to the industry standards, the need to address them was required. This is mainly to be done for retaining the public service customers as they are getting a choice for investing their superannuation funds in whichever service they want. Outsourcing business: The Company has decided to outsource their business system to Alcatraz who is comprised of staffs for the modern system. As a result, the company is being charged much for the services. Risks: The policies of the government have been subjected to changes in the system and Hugh is aware of the fact that the involvement of SAS is a risk to the system. Programming language: As the company was involved with the use of COBOL programming language for their business applications, it became a problem to maintain them. Moreover, it was done by outsourcing the applications to Alcatraz Company which was responsible for considering their business solutions. This was also responsible for increasing the cost for maintenance as they were charging much amount due to this. Staff based problems: The front office staff of the company considered themselves to excel in their services but this is the reason for the allocation of company resources. Replacing staff: The Company has been recommended to outsource their solutions to a BPO which will replace the staff networks of the company. Problem specification For this report, the IT related problem is adopted. The requirement for solving the IT based system is considered for this section. The IT based problem needs to be solved because an old system which runs in the COBOL programming environment is costing a lot to maintain by the company. Moreover, the third party company is also asking for a much amount to BIA Company for maintains their system. This result the companies to lose a lot amount of resources for maintaining them. As a result, this must be solved in an effective manner such that it can be used to meet the demands of the business in the future. Approach to the problematic situation Problem/Situation Absolution The manager of the company can try to ignore the problems. This will lead to the company incurring losses from their business. Resolution The company can decide to implement past experiences of outsourcing. This will remove the old staffs in the system and will give rise to remote monitoring. Solution: This problem is to be treated with the highest priority as this is the main business application which supports the processing of the company. In case the company is able to make in-house software system by considering all the demands associated of the businesses it can be able to meet the requirement with a lesser amount of expenditure faced for achieving them. Dissolution The company can change the aspect of their environment by reducing the time spent by the customers for counseling. This will reduce the customer satisfaction rate. According to the four ways of Russel Ackoff framework, the need to consider the solutions is required. This will be done by adopting the third aspects of the framework which involves making a solution. This will be done by commissioning the development of a project which helps in developing a system by using recent programming languages like Java or C (Forouzanfar et al. 2015). This will involve researching against the problem and analyzing for alternatives. In cases like this, the application of alternatives involves the adoption of third party solutions which will be responsible for acquisitioning charges for maintaining their solution. Specification of the problems Problem name Description No changes in infrastructure This is a soft problem as this is dependent on the management decisions perception. Higher customer service This is a problem of the soft level as the satisfaction level is dependent on the type of services received. Government related problems This problem is termed as a hard problem mainly due to the fact that this problem is well-defined by the government associated. Changes in policy This is also a hard problem as this is also legislated by the government of the country associated with the company. Lack of modification This is a soft problem as this is dependent on the perceptions of the clients. Industry competition This is also a soft level problem as the market share is not regulated by the company. It has high liquidity rate and can be subjected to changes very often. Outsourcing business This is a hard problem as the regulations regarding the current system of BIA are maintained by Alcatraz. Risks This is also a hard risk as the policies are mainly due to the government regulations. Programming language This is a soft problem as the policies are dependent on the regulations of Alcatraz. Staff based problems This is also a soft problem as this is dependent on the perception of the front end staffs. Replacing staffs This is a hard problem due to the fact that the current staffs will be removed and remote monitoring will be provided which will be regulated by Alcatraz. Stakeholders There are various stakeholders who are associated with the company. Government: The first stakeholder is the government and the need to maintain their actions is required. Clients: The next group of stakeholders is the customers or the clients associated with the company. They are the main source of income for the company (Restrepo, Uribe and Manotas 2018). Employees and staff: The third stakeholders are the employees who are responsible for the normal processing of the business operations. Alcatraz or the third party companies: The last stakeholders are the third party companies and the competitor companies. They are required for meeting the business objectives like staying on top of the market. There are various methods and tools which can be utilized for analyzing the network of the current business system (Reason 2016). This can be done by making a data flow diagram or by making a class diagram. Another network analysis tool is the sequence diagram and the UML diagram. These four tools are used for making an analysis of the processes involved. Conclusion Thus, it can be concluded that the company must include the development of its own resources if they need to consider the survival of their business processes. This will be done by addressing all the associated problems of the company such that the business prospects will survive. This report has thus listed all the problems that have been faced by the company. This report has also made a discussion of the associated problem and the stakeholders associated to it. Moreover, a problem description has also been discussed in the report along with a rich picture diagram depicting the whole process. References Barth, R.P. ed., 2017.Adoption and disruption: Rates, risks, and responses. Routledge. Forouzanfar, M.H., Alexander, L., Anderson, H.R., Bachman, V.F., Biryukov, S., Brauer, M., Burnett, R., Casey, D., Coates, M.M., Cohen, A. and Delwiche, K., 2015. Global, regional, and national comparative risk assessment of 79 behavioural, environmental and occupational, and metabolic risks or clusters of risks in 188 countries, 19902013: a systematic analysis for the Global Burden of Disease Study 2013.The Lancet,386(10010), pp.2287-2323. 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